Terms and Conditions

These Terms and Conditions ("Terms") govern your access to and use of the NOVEDOX platform, website and services (together, the "Platform"). By creating an account or using the Platform you agree to be bound by these Terms. If you do not agree, do not use the Platform.

1. Eligibility

You must be at least 18 years old and legally able to enter into a binding agreement to use the Platform. You are responsible for ensuring that your use of the Platform is lawful in the country where you live. The Platform may not be used where such use is prohibited by local law.

2. Your account

• You may hold one account. The information you provide at registration must be accurate and kept up to date.
• You are responsible for keeping your login credentials confidential and for all activity that occurs under your account.
• We may require you to verify your email address and, for certain features, to complete identity verification before the relevant features are made available.
• Accounts registered with Google Sign-In are linked to the Google account's verified email address.

3. Demo and live accounts

Every user receives a practice (demo) account funded with simulated balance. Demo funds have no monetary value, cannot be withdrawn, and exist solely for practice. A live account holds funds you deposit and is subject to the verification requirements described in these Terms.

4. Risk warning

Trading leveraged and fixed-payout products carries a high level of risk and can result in the loss of your entire stake. Prices can move rapidly and past performance does not indicate future results. You should only trade with money you can afford to lose. Nothing on the Platform is investment advice, a personal recommendation, or a solicitation to trade. If you are unsure whether trading is appropriate for you, seek independent advice.

5. Deposits

• Deposits are accepted in supported cryptocurrencies and are credited to your live account at the applicable rate described on the deposit page.
• Deposit addresses are generated for your account personally. Sending unsupported assets or amounts below the displayed network minimum may result in permanent loss that we cannot recover.
• We may require a verified email address before deposit facilities are made available.

6. Withdrawals

Withdrawals are subject to identity verification, security checks, and any processing times stated on the Platform. We may decline or delay a withdrawal where required for fraud prevention, verification, or legal compliance, and we will communicate the reason where the law allows.

7. Fees and pricing

Applicable fees, spreads, payout rates and trade terms are displayed on the Platform at the point of use and may change from time to time. Fees charged at the time a position is opened are not refunded when the position closes.

8. Identity verification

Identity verification on the Platform is performed by our verification partner. By submitting documents you confirm they are genuine, belong to you, and may be processed for verification purposes as described in our Privacy Policy. We may suspend features or the account where verification fails or documents appear falsified.

9. Prohibited conduct

• Using the Platform for money laundering, fraud, or any unlawful purpose;
• Opening multiple accounts, sharing an account, or impersonating another person;
• Exploiting pricing errors, latency, or technical faults, or interfering with the Platform's operation;
• Using automated means to access the Platform except through interfaces we provide;
• Attempting to reverse engineer, copy, or resell any part of the Platform.

10. Platform availability

The Platform, market data and prices are provided "as is" and "as available". We do not guarantee uninterrupted availability, and market data may occasionally be delayed, unavailable or inaccurate. We may suspend the Platform in whole or in part for maintenance, security, or reasons beyond our reasonable control.

11. Intellectual property

The Platform, including its design, software, branding and content, is owned by or licensed to the operator of NOVEDOX and is protected by intellectual property laws. You receive a personal, non-exclusive, non-transferable licence to use the Platform for its intended purpose.

12. Limitation of liability

To the maximum extent permitted by law, we are not liable for trading losses, loss of profits, loss of data, or indirect or consequential loss arising from your use of the Platform, except where caused by our fraud, wilful misconduct or gross negligence. Nothing in these Terms excludes liability that cannot be excluded by law.

13. Suspension and termination

We may suspend or close your account where these Terms are breached, where required by law, or where we reasonably suspect fraud or abuse. You may close your account at any time by contacting support; any balance eligible for withdrawal will be returned subject to Section 6.

14. Communications

By creating an account you agree to receive service communications (such as verification codes and account notices). Marketing communications are optional — you can unsubscribe at any time using the "Unsubscribe" link included in those emails.

15. Changes to these Terms

We may update these Terms from time to time. The "Last updated" date above reflects the current version, and material changes will be notified through the Platform or by email. Continued use after a change takes effect constitutes acceptance.

16. Contact

Questions about these Terms can be sent through the Support Center in your account, or by email to support@novedox.com.